As I previously posted, I spent last week at the ILTA conference in Orlando. Like just about every legal tech discussion and conference these days, talk about generative AI and its uses in the substantive end of law practice dominated. Lost in all this hype, though, a quiet revolution is going on with the use of AI and automation in the business end of the practice of law. Lots of developments to ease the burden of back office stuff like billing, collections, intake, and the like. All the administrative tasks that can’t be billed for but significantly impact the firm’s profitability.

Photo by Annie Spratt on Unsplash

While at ILTACon, I had the chance to talk to Doug Matthews, the Chief Product Officer of Aderant, a legal business management provider. Matthews was enthusiastic about some of these new administration use cases. As an example of the new, more sophisticated back office tools, Aderant launched an electronic automated billing platform called Onyx earlier this year. This platform takes such things as billing guidelines and automates their application into the pre-bill process.

Continue Reading Using AI and Automation For Back Office Tasks: A Quiet Revolution in Law Firm Management

So there I was in the massive Exhibit Hall at the ILTA conference on Wednesday. I was at the end of my last full day at the Conference. My feet hurt, and I was tired. As I previously mentioned, ILTA provided a start-up alley in the very back of the Hall. In addition to the booths, there was a stage and some chairs. Ahhh, it’s a good place to sit for a few.

As I was resting my feet, a young man took the stage for a brief pitch. He trumpeted a product that, on first blush, I thought would merely automate the drafting of demand letters for plaintiffs’ lawyers. My first reaction was that it’s not very innovative. All you need is a form and a number. But as he talked and when I met up with him later, just like removing layers of an onion, he revealed the true nature of what he was doing. The more I learned, the more I felt he was really on to something.

The man’s name was Raymond Mieszaniec, and the company he founded with two others is called EvenUp Law. In his pitch, he revealed that it wasn’t just about drafting a demand letter. What EvenUp does is use artificial intelligence along with a team of people to determine and justify the amount of plaintiff demands in personal injury cases. 

Continue Reading EvenUp Is Focused on the Holy Grail of Litigation Analytics

This year’s ILTA Conference was held in Disneyworld, the self-proclaimed “happiest place on earth.”

I just returned from this year’s Conference put on by the International Legal Technology Association (ILTA). It’s a massive show held every year for ILTA members and guests. This year, the four-day Conference was held in DisneyWorld.

Conference organizers reported that this was the second most attended show in ILTA’s history with over 3400 registerants. There were over 150 sponsors and exhibitors in a hall that spent two wings of the convention center in one of the hosting hotels.

Obviously, this is a big show, perhaps one of the largest LegalTech shows. With a show this big, it’s impossible to see everything, meet with everyone who wants to meet, attend all the educational sessions, and go to all the parties. It’s exhausting.

Continue Reading ILTACON 2023: The Happiest Place on Earth?

We perish for lack of knowledge.

LexisNexis today announced the results of a new generative AI survey. The study was based on responses from some 4000+ lawyers. There were also responses from legal professionals and law students. This new Study furthered the findings of LexisNexis’ prior survey back in March of this year of which I have previously written.

The Headlines From the New Survey

The headlines from this additional Study:

*Most lawyers are aware of generative AI and think it will transform the practice.

*Clients expect their outside lawyers to use generative AI, and lawyers in law firms expect their clients to demand it.

*Clients expect their outside lawyers to tell them when and how they use generative AI.

It is the third headline that may cause some tension and disrupt the lawyer client dynamic.

Continue Reading New LexisNexis Study Suggests Generative AI May Impact the Attorney-Client Relationship

The typical law firm business model and lawyer hubris often stymie effective succession planning.

Not that long ago, there was a plethora of articles and consultants focused on succession planning for law firms. You couldn’t attend a legal conference without seeing numerous presentations by well-heeled so-called experts on the subject. Of late, though, the craze seems to have died down. Propose a presentation on the issue now, and you probably won’t be invited to speak. It will be met with heh….old topic, already covered.

That’s why I was surprised to hear Laura Leopard, founder, and CEO of the consulting firm Leopard Solutions, being interviewed on the podcast, The Geek in Review, on just this subject. I must admit; I almost didn’t listen because I thought the topic had been beaten to death, and because I thought it had nothing to do with tech or innovation.

Continue Reading Succession Planning for Law Firms. Hold My Beer

One of my favorite legal tech Conferences is put on by the American Association of Law Librarians, better known as AALL. I attend every year and write about what I observe. My articles on previous shows can be found here, here, here and here.

This year’s Show was July 15 through 18. Unfortunately, it was sandwiched in the middle of my lengthy travel schedule. I have had numerous ABA leadership responsibilities and spoke at an industry conference, all of which kept me on the road more than usual. I had to miss the opening Sunday night session and reception. Because of all this, I haven’t gotten around to providing my thoughts on this show. Under the maxim, better late than never, here goes.

Continue Reading Navigating the Evolving Legal Landscape: The 2023 AALL Conference and the Brave New World

Trellis’ new state court analytics tools provide much needed insights into litigators and their law firms which will lead to better strategic decisions. But the real value of the tools may be to firm management, especially for large firms with offices in multiple locations. 

Lost in the hoopla recently from the announcements of big players in legal tech of their generative AI offerings (as impressive as they were) was an announcement by Trellis of an important new set of analytic tools. 

Trellis is a state court legal research and analytics platform. I have written before about Trellis’ laser focus on state court analytics. While other bigger players focus on federal court—where the data picking is easier—or offer state court analytics as another product line, Trellis understands the state court game better than anyone. 

Continue Reading Trellis New State Court Analytics Tools: Improved Litigation Decisions and Better Firm Management

Richard Tromans is fond of saying, “It’s a game changer when the game has changed.” NetDocuments’ new generative AI products may be the game changer.

When I was practicing law full-time, we often had discussions and dreamed about a dynamic “past efforts file.” The idea was that we should save documents that others could later use as templates for future work. We all realized how beneficial and efficient that would be. The problem, of course, was twofold. Getting people to place work in the file, in the first place, was a challenge. They had to spend nonbillable time inputting the material. And it was often only addressed once a case ended when they weren’t interesting. A second problem: figuring out how to easily access the documents in the files.

With the advent of digital and the cloud, getting the documents in the file became easier since they were often stored there already. But access to them was still an issue. How to search for them? What keywords could and should be used to find the documents? It often took more time than it was to just start from scratch. The result was a lot of unused knowledge for a lack of management.

Continue Reading NetDocuments ndMAX. A Generative AI Game Changer?

Back in the day, there was a professional fireman named Red Adair. But Red was not just an ordinary fireman. He became famous for his knowledge and expertise in fighting oil well fires. Even more than that, he was known internationally as an innovator in a highly specialized and hazardous business: extinguishing and capping oil well blowouts. These blowouts were huge, expensive and happened both on land and offshore. These fires were challenging and required unique and far-reaching expertise.

As a lawyer, I modeled my mass tort marketing on Red’s pitch. We held ourselves out as only doing big complex cases. These cases are multi-faceted with constantly moving parts. Successfully handling them requires not only litigation savvy but media relations skills, precise risk assessment, and the ability to develop unique workflows to handle the litigation, often in multiple jurisdictions. Like Red, we touted ourselves as having abilities and the experience to handle these kinds of “fires” (and they often involved actually fires) that few others could match.

Continue Reading Tackling Mass Tort and Complex Case Challenges with Redgrave Data’s Innovations

A few years ago, when contemplating whether to continue working full time in my law firm, perhaps as a CIO, or start my blog, I talked to Aaron Street, co-founder of The Lawyerist. Aaron told me, “There are firms that want to be innovative, and then there are firms that just want to say they are innovative.”

Continue Reading Law Firms and Digital Strategic Planning: Talking the Talk But Not Walking the Talk?