As most of you know, in the United Kingdom, you are frequently reminded to “mind the gap” when stepping on and off trains. It’s a precaution to watch out for the gap between the train and the platform, so you don’t trip and fall flat on your face.

I was reminded of this this

I have talked before about legal tech products that either try to do too much or are so nonintuitive that lawyers who bill by the hour won’t use them. One problem often begets the other: in attempting to do too much, a product often becomes too cumbersome to learn and use. I have found examples though of legal tech developers that get it right. Casepoint, for example, which I have written about before. More recently, LexisNexis’ Product Liability Navigator has found the sweet spot as well.
Continue Reading Trellis: The Google of State Court Analytics?

I recently wrote and published a piece on my blog about the LexisNexis Product Navigator, an analytical program I thought was very impressive.

After I published that post, I learned more about the team at LexisNexis that put it together. The product was designed and built by the User Experience (UX) Group at LexisNexis and Michael Oberle, a Senior UX Designer II, along with the Product and Development Team. The UX team \includes UX Designers, UX researchers, and Visual and Product Designers.

Michael and I exchanged several messages about the product, which was his first while with LexisNexis. According to Oberle, the UX team, “used elements from Design Thinking, Design Sprints, Lean Business Canvas, SVPG training to make a new product in a new way. We started with subject matter experts that had experience in the industry and kept testing and refining with our potential users. In one stage, we let the users design their own dashboard. We continually refined the top tasks and the jobs to be done.”

Continue Reading Meet the Team Behind Product Liability Navigator

If productivity increases are passed along to customers via lower prices or better quality services, then the demand for whatever goods and services are being provided is likely to rise…

Daniel Susskind

A World Without Work: Technology, Automation and How We Should Respond

Imagine a well-heeled consultant coming to your law firm and saying guys (yes, its usually guys. See my most recent rail on this subject) “I have great news. You can lower your rates and make more money”! He or she would likely be fired on the spot for such heresy. After all, the mantra of most law firm consultants and the practice of most law firms is always to raise hourly rates. At every chance. Whether clients like it or not.

Continue Reading Lower Hourly Rates. Make More Money. Hold My Drink

We all suffer daily with trying to figure out the “new normal. In the following Guest Post,  Rose Jackson discusses how to make the new normal better than normal. What we can do to improve ourselves and organizations as a result of the circumstances . How we can adapt. I recently met Rose and was impressed with her insights. I think you will be too.

Rose E. Jackson, MBA, is the Chief Empowerment Officer at Professional Legal User Support Specialists (PLUSS), LLC, a technology trainer and user support professional who specializes in legal applications.  With over 30 years of training, project management, administrative management, and technical support experience, Rose can assist your organization with workflow improvements, tech support, training, and technology consultation services. Rose can be reached at or (312) 589-0962. PLUSS consultants can support all of your end-user technology needs.

Recently, a colleague informed me that the law firm she works for is just waiting to “get back to normal.” I am not sure what that means. I have had several conversations since with legal professionals that suggest that whatever the normal was will never be again.

Continue Reading The New Normal:Better Than Normal

In my former life as a defense product liability lawyer, I was often called on by clients to evaluate the exposure and risk of a case. Or I might need to determine whether and how many similar cases there might be out there to better assess risk. Or I might want to know what experts to vet and hire. Obtaining this information wasn’t easy, however. It took time and patience and even then was not always complete. You had to look at a variety of sources in different places. Often the results allowed you to make little more than a wild ass guess.

That’s why the LexisNexis Product Liability Navigator, announced today, looks so promising. As most of you know, LexisNexis is a global provider of information and analytics. The Product Liability Navigator is the second Navigator offered by LexisNexis. The first being the Lexis Medical Navigator®.

Continue Reading LexisNexis Announces New Product Liability Tool

Based on the survey findings, there are gaps to fill, and there is progress to be made.”

Amidst all the proclamations that the law profession has turned some sort of tech and innovation corner because of the pandemic comes a reality jarring Survey from Wolters Kluwer. The Survey, entitled The 2020 Wolters Kluwer Future Ready Lawyer Report, reveals that clients and law firms remain far apart in how they view the world and what they value. The Survey was performed before the crisis. But the fundamental disparity in understanding, expectation, and even values hasn’t changed. Given the mindset of many law firms reflected by the Survey, it may not, at least for a while. The Survey was conducted through interviews of some 700 lawyers in law firms and legal departments across the world.

Continue Reading Clients and Law Firms: Fundamental Disconnect

By Rich Smith

Technology assisted review (predictive coding) for ediscovery still strikes fear in the hearts of many lawyers. Indeed, in the last ABA Legal Technology Survey (2018) only 12% of the respondents reported using predictive coding to process or review e-discovery materials.  Many reported  significant concerns about cost and the validity of the process.

In the following Guest Post, Rich Smith discusses the use and advantages of technolgy assisted review and dispels many of  the concerns about use. 

Rich Smith is a Senior eDiscovery Consultant for Page One Legal. With 7 years of legal technology experience, Rich will be happy to discuss your current technology needs and help craft a vision to be more successful with your practice. He can be reached at: or 502.376.5829. Page One Legal handles all aspects of eDiscovery and Digital Forensics. With 13 years experience, they provide eDiscovery platforms with both Relativity and Relativity One.”

I would like to thank Rich for his willingness to publish his article on this site. I welcome guest post submissions from responsible authors on topics of interest to this site’s readers. Please contact me directly if you would like to submit a guest post. Here is Rich’s guest post.

Lawyers fear technology.

However, SUCCESSFUL lawyers are EMBRACING technology.

THE MOST SUCCESSFUL lawyers are utilizing technology to assist them, especially during review of large amounts of documents.

Wait…technology…assisted…review? T.A.R.? Hmm, isn’t that sometimes called, “predictive coding”?


Continue Reading Guest Post: Predictive Coding, You’re Already Using It, Now Apply It To Your Cases…

Last summer, I wrote two pieces about the lack of gender equality in the profession generally and big law in particular. These were based on an ABA Survey, which summarized several recent trends of the profession in such areas as diversity, women, legal education, technology, and more. It was not a pretty picture. (My first piece summarized the findings, the second responded to some criticisms of my interpretations of the Survey’s findings).

A recent Survey by Burford Capital conducted by Ari Kaplan Advisors, confirms the startling gap between men and women law firm compensation, especially at the partner level. This gap translates pretty directly into a lack of power of women within the law firm. And a lack of power translates into an inability to change the conditions that cause it.

Continue Reading Burford Survey Reveals Big Law Gender Gap and Why

Amidst all the reports of downturns in the legal business with firms cutting pay and furloughing staff, there are bright spots.

I recently talked with Kristin Tyler, one of the founders of LAWCLERK, and one of the more astute observers of the innovation and legal tech scene. She had lots of good news about LAWCLERK. She also had some interesting observations of where legal may be going–a subject that seems to be on many pundits’ minds these days. It’s always good to hear, though, from someone actually in the business.

Continue Reading For Some in the Legal Community, Business Is Good