
A new Thomson Reuters Report highlights a phenomenon unique to legal and big law: clients aren’t talking to their lawyers about things that could disrupt the status quo—especially around AI and billing.
The report is full of interesting findings, but here’s one with broad and troubling implications: 57% of clients want their firms to use GenAI, but 71% don’t even know if their firms are actually doing so. 89% of all respondents see a real use case for GenAI in their work. Nevertheless, the report notes that just 8% of in-house counsel are inserting GenAI provisions in RFPs or outside counsel guidelines.Continue Reading The AI Conversation Law Firms and Clients Aren’t Having And Why It Matters