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I recently returned from the annual Conference of the International Legal Technology Association or, as it is usually referred to, ILTA. Over 4000 registrants from 32 countries. Over 200 exhibitors. Almost 350 speakers. To say this is a really big show would be an understatement. It’s certainly one of the biggest if not the biggest legal tech conferences. I have written about some particular observations from this year here and here.

So what did I learn about legal tech and the state of the “ecosystem”? Here are my top ten things:Continue Reading The Top Ten Things I Learned at ILTACon This Year

There are three kinds of lies: lies, damned lies, and statistics. Mark Twain 

I was told one time that there are firms that want to innovate, and there are firms that want to say they innovate. Meaning, of course, that some firms just want to get on the bandwagon and appear to follow trends for appearance’s sake. These firms either don’t know how to innovate or have no interest to begin with.

I thought about this idea when I was recently presenting with Dr. Maura Grossman. Dr. Grossman is a professor of Computer Science at the University of Waterloo in Canada, a consultant, and a lawyer. She has been a court-appointed special master on eDiscovery matters. She has represented Fortune 100 companies and financial institutions in dozens of civil actions. She invented one of the most widely used protocols for technology-assisted review. Oh, and in her spare time, she is an affiliate faculty member at the Vector Institute of Artificial Intelligence in Ontario, Canada.

Anecdotal Evidence Suggests Limited Use of Gen AIContinue Reading Mind the Gap: the Disconnect Between Surveys and Anecdotal Evidence On Gen AI Use By Lawyers

Ch-ch-ch-ch-changes
Turn and face the strange

David Bowie

I recently read Jordan Furlong’s excellent piece entitled Forget Everything You Think You Know About Law Firms. Jordan, one of the most insightful thinkers in the legal space, believes that law firm leaders need to better understand and react to changes, changes that are already altering the legal landscape. The challenge leaders face, says Furlong, is recognizing and accepting these changes. Says Furlong, “The future has arrived without you noticing.”Continue Reading What If? Forget Everything You Think You Know About Litigation

Yesterday (July 21), Thomson Reuters announced that it added another generative AI  tool to Westlaw Precision with CoCounsel. The new tool, called Claims Explorer, will enable legal professionals to enter the facts of their case into the platform. Claims Explorer will then identify potential applicable claims or counterclaims. 

From experience, making sure you have know of and plead all applicable claims takes time and carries the risk of missing failing to plead good claims. While failing to plead one or more claims will not be fatal early in the lawsuit, it can lead to embarrassing requests to amend. These requests don’t make the lawyer look good to their client or even their adversary. Later in the litigation, it can be fatal if the claims become time-barred or leave to amend is denied. So this tool if it does what Thomson Reuters says, it can be quite valuable.

Finding claims with traditional research methods can be difficult and time-consuming

Continue Reading Streamlining Claims Analysis: Thomson Reuters Introduces AI Based Claims Explorer

The annual AALL (Association of Law Librarians) Conference kicked off today in Chicago. I’m a regular attendee since I find the attendees knowledgeable and savvy about tech products. Similar to the ABA TechShow whose attendees are mainly lawyers that use the products, AALL attracts law librarians who are also actual users. Users generally have a much lower tolerance for bullshit. Vendors tell me that the attendees at the AALL conference frequently ask some of the toughest questions.Continue Reading AALL 2024 Conference Day One: 117 Years of Law Librarian Evolution and A Warning for the Future of Legal Tech

Dan Roe of law.com recently reported on a study by Edge International on the problem of underperforming partners. I have written on this issue before.

Identifying and defining underperforming and underproductive partners will prove more and more challenging given the changing dynamics in the profession. Those firms that evaluate partners’ performance and productivity only on current financial metrics may face problems in the future.

The Survey

According to the Survey, more than half of the responding firms believe underproductive partners hurt firm profitability. And two-thirds say they intend to act on the problem within the next two years.Continue Reading Beyond the Billable Hour: Rethinking Partner Evaluation to Enhance Long-Term Financial Health

There’s gold in them thar hills. Mark Twain in 1892 novel The American Claimant

Almost every law firm has a great wealth of documents and knowledge locked up in work they have previously done in cases and matters. If only they could find it. The problem, as I have discussed before, is that lawyers don’t want to spend nonbillable time getting the information into a system where it could be searched and accessed. But a recent partnership between the major legal research player, vLex, and a leading document management vendor, iManage, is attempting to solve that problem.Continue Reading vLex and iManage Partner to Maximize Customer Past Efforts: But User Process is Key

It goes without saying that one of the most critical functions of a law firm is to train its associates adequately. But time constraints and a lack of consistency, as I have previously discussed, make good, sound training of associates problematic in many firms. However, large language models and GenAI, even open models, may offer potential solutions. Provided, of course, that the firm and its partners understand the risks and benefits of these models and how to use them.Continue Reading Revolutionizing Law Firm Training with AI: The Power of Large Language Models

It seems like every day, there is a new vendor survey about what’s happening in the legal marketplace. Sometimes, these are designed to reveal a result that the vendor thinks will help sell its products. Sometimes, they offer beneficial and, in some cases, remarkably candid insights.

Thomson Reuters’ GenAI Study

Thomson Reuters released its 2024 Generative AI in Professional Services Survey Report earlier this week. The release coincided with a couple of new release announcements by Thomson Reuters in the GenAI space. TR has invested a lot of money in this area and obviously believes in its future in the legal ecosystem (I know. The term “legal ecosystem” is a grating cliché).

What’s interesting about the Survey Report is that, unlike surveys that confirm what the vendor wants, this one goes a little against the grain. It also seems to confirm what I am noticing and previously wrote: Lawyers just aren’t rushing—yet—to embrace GenAI.

As the TR Survey notes: “GenAI usage is not widespread among professional services…The most common emotion surrounding GenAI is one of caution and hesistance”. (To be fair, the TR Report does conclude that the industry may be on the cusp of changing its view of GenAI. According to the Report, there is a feeling of “optimism and excitement” in the legal community).Continue Reading Lawyers’ GenAI Hesitancy: Insights from the 2024 GenAI Professional Services Survey

Working with outside counsel is like getting thrown in a pit of rattlesnakes and hoping one won’t bite you. Anonymous

Axiom, the 14,000-person alternative legal service provider, launched in 2000, together with Wakefield Research, recently conducted and published a Study of U.S. in-house counsel. They conducted a 15-minute Survey online in January and February of this year. Some 300 general counsels of small, mid-size, and large businesses responded.Continue Reading Law Firms on Notice: Adapt to In-House Counsel’s Concerns in the Wake of Axiom’s 2023 Findings. Or Else