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The truth is law is just not a client service driven business. And it looks like the pandemic has done little to change that.
Wolters Kluwer’s 3rd annual Future Ready Lawyer Survey came out this week. The Survey seeks to demonstrate how (or maybe how little) the legal profession is evolving. How ready (or how little) the profession is prepared for the future.
 
Lots of data and statistics that  pundits like Bob Ambrogi and Richard Tromans have studied and analyzed and provided their views of what the data all means.  What it shows, particularly in the legal tech and innovation space. Lots of good points here as always.
But one set of non-tech statistics from the Survey caught my eye.(Just like it did with last year’s Study btw). And it has to do with client satisfaction. Here’s what Wolters learned about the attributes clients most value in their outside lawyers—-and how well those lawyers meet their clients’ expectations:

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Continue Reading The Wolters Kluwer Future Lawyer Survey: Law Just Ain’t Client Service Driven

Most recognize that cloud computing will be the new norm for lawyers, if it’s not already. But not just because of the usual cited reasons of accessibility, efficiency or security.
 
I chat periodically with David Carns, Chief Revenue Officer of Casepoint, to find out what his company is up to. But also to get his take on what’s going on in the legal tech world.
 Casepoint is an e-discovery cloud-based provider. It offers data-based intelligence and full-spectrum eDiscovery, including cloud collections, and review and customizable productions. It also data processing, advanced analytics, and artificial intelligence service. I have written several posts about the company and our chats.

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Continue Reading On-Prem v. The Cloud. It’s Game Over

I was pleased to hear the recent announcement that Natalie Kelly, the former Director of Law Practice Management for the Georgia State Bar Association, has accepted the position of Director of Legal Management at the Southern Poverty Law Center (SPLC or Center).

Natalie is one of my favorite people. Since I hadn’t had the chance to talk with her in a while, I reached out to Natalie recently. I wanted to get her thoughts about her new position. We talked about her new job, the SPLC itself, legal tech, and even the responsibility of law firms and law firm leaders to speak out against hate.

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Continue Reading Natalie Kelly: Fighting Hate, Teaching Tolerance, Enhancing Justice

“There are two kinds of people in the world. Those with loaded guns and those that dig. You dig”.

Blondie to Tuco in the 1966 movie, The Good, the Bad and the Ugly

The increased number and sophistication of litigation analytical programs calls to mind the above line from one of my favorite movies, The Good, the Bad, and the Ugly. In the movie, the line sums up the obvious advantage a character holding a loaded gun (Blondie, played by Clint Eastwood) over a character with an unloaded one (Tuco, played by Eli Wallach). To paraphrase Blondie, there will soon be two types of litigators in this world: those who use litigation analytics and those who, well…dig. For those who use analytics, its a good time to be a litigator.

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Continue Reading It’s a Good Time to Be a Litigator…If

“The future belongs to those who prepare for it today.”

Malcolm X

Last week, the Future Trials Working Group of the New York Commission to Reimagine the Future of Courts rendered a comprehensive Report. And it’s chock full of sound analysis and imagining about where Courts, at least in New York, may be going. The Report identifies the critical issues and challenges evolving technology poses for our court systems. (A tip of the hat to my friend Matt Cairns for sending me the Report

The Commission itself was formed in June 2020 by New York Chief Judge Janet DiFore. It mission was to make recommendations to improve the quality and delivery of legal services in New York. The Future Trials Group was one of 6 groups established by the Commission.

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Continue Reading New York’s Vision of the Future of Courts

It’s early January, which for me means CES, the giant consumer electronics show.  (CES used to Stand for Consumer Electronics Show but now it’s just CES). CES calls itself the world’s largest and most important tech event, where the entire technology ecosystem gathers to conduct business, launch products, build brands, and network

Each year I go to CES and come back energized and optimistic. Each year I try to summarize what I learned and how those lessons might apply to legal.

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Continue Reading Lessons For Legal: 2021 CES

Are you still using a screen and projector in the courtroom and in your live presentations? If so, this is one you might want to change.

As lawyers and all in the legal business, we are constantly called on to persuade, teach and communicate with others. Like us, most of the people we interact with consume content in ways many lawyers have been slow to adopt. This can put us at a disadvantage.

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Continue Reading Still Using a Screen and Projector: Think Again

I have talked before about legal tech products that either try to do too much or are so nonintuitive that lawyers who bill by the hour won’t use them. One problem often begets the other: in attempting to do too much, a product often becomes too cumbersome to learn and use. I have found examples though of legal tech developers that get it right. Casepoint, for example, which I have written about before. More recently, LexisNexis’ Product Liability Navigator has found the sweet spot as well.…
Continue Reading Trellis: The Google of State Court Analytics?

Every year since 1995, Mary Meeker issues a comprehensive, exhaustive and, definitive internet and social media trends report. This Report underscores the most important statistics and technology trends on the internet. It focuses on internet usage, advertising trends, and other tech trends. Almost everyone in the tech and social media areas pays particular attention to Meeker’s findings and statistics. This year’s Report came out in June. Meeker, left Kleiner Perkins last fall after eight years at the VC firm and is now with Bond Cap LLC.

I recently listened to the Kennedy-Mighell podcast in which they discussed the Report and its findings, which caused me to wade through the 334 slides that compose Meeker’s observations and analysis. I found key metrics that should interest lawyers and particularly trial lawyers.

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Continue Reading The Meeker Report: What’s Important to Lawyers

I recently had the opportunity to try out and use an IPEVO VZ-X Wireless, HDMI & USB 8MP Document Camera. Document cameras are the overhead projectors of today. They enable you to show on your computer screen or through a projector a real-time image of whatever on which you focus the camera. With apps, you can then generally annotate the image, draw on it, or even add text.…
Continue Reading There’s Still a Place for Document Review Cameras