New study from Thompson Hine: 95% of in-house counsel see little innovation from their law firms. But clients might be part of the problem. When they reward the status quo with an average 7.4% rate increases year after year while claiming innovation is “crucial,” what message are they really sending?

The gap between what clients say they want and what they actually demand reveals a lot. Law firms aren’t going to change much unless and until their clients demand it. Here’s my post for Above the Law.