It a well-known phenomenon that unlike every other business and profession, lawyers avoid asking what their clients think of the services they have provided like the plaque. It’s almost like we fear the answer. And maybe we should.

Now, at least, thanks to Ari Kaplan, Relativity, and FTI, there are answers to questions about what clients want from lawyers and whether lawyers are providing it. And these answers are a little scary. 
Continue Reading Want to Know What Your Clients Want? Ask Ari Kaplan

Last week, the annual Clio Conference was held in San Diego. Attended by approximately 2500 lawyers, technologists, and Clio customers, it has appropriately become the go-to legal tech conference. Part seminar, part marketing, and part pure celebration, it is almost everything you want a conference to be.

Clio provides cloud practice management programs mainly to small and mid-size law firms. Also, through partnerships with countless providers, it can offer a broad array of other products to customers. At its Conference, Clio releases a valuable Legal Trends Report, which looks at the practical and business trends of its law firm customers and others.

The Conference is chock full of useful information and included keynotes from such noteworthy writers and pundits as Daniel Pink, Shaka Senghor, and Glenn Greenwald. As my friend Joe Patrice wrote in Above the Law recently, “it might be fair to say that the show is about the philosophy of all legal technology and how its product fits into that…”


Continue Reading Can Clio Solve A2J?

Once upon a time,  red and white barber poles were used to identify barbers who also practiced  medicine on the side, since there was little money to be made from practicing medicine. The red and white barber pole had its origins in the old notion: “healing whatever ails you”; the red color actually represented blood shed during bloodletting.

Continue Reading Amazon and Dentons: Barber Poles of Legal Services?


The partners of the Georgia firm Swift, Currie, McGhee & Hiers had a dilemma. Their firm was the largest litigation only firm in Georgia and one of the biggest in the south. But over the past several years, the firm had grown topsy-turvy: it added 60 lawyers since 2017, had added practice areas, and brought in lots of laterals. But its website, marketing materials, and even logo hadn’t changed in years. For its marketing to be effective, a new approach was needed to define better who and what the firm is now versus several years ago. But how to get there?


Continue Reading A Law Firm Website Reflects Its Culture

Earlier this month, the 2019 LexisNexis CounselLink Enterprise Legal Management Trend Report was released. This is the 7th year the Report, which looks at data from invoices of over $33 billion in legal spending processed through the CounselLink platform, was compiled and issued.

CounselLink is a cloud based legal management platform that provides work management, financial management, vendor management, and legal holds solutions for corporate legal departments. It offers analytics and benchmarking tools for evaluating invoices and fees.
Continue Reading CounselLink Findings May Spell Trouble for Mid-Size Firms

Technology can solve many practical problems we face as lawyers if we only will think about the problem and apply technology in innovative ways. This was recently brought home to me in a serendipitous conversation with a lawyer and an expert.

For many years, I was a mass tort lawyer, often defending cases involving a single incident with multiple injuries, property damage and fatalities.  A catastrophic fire. A deadly building collapse. A massive explosion.

In most cases, the entities who end up being defendants in the resulting litigation rarely know of their involvement or potential involvement until months or even years after the event occurs. The practical result: those entities do not have the opportunity to have their experts inspect the scene and do a critical scene evaluation while the evidence is fresh and the least disturbed.
Continue Reading Technology Solves Mass Tort Dilemma

Designing is not a profession but an attitude.

I talked last week to David Carns, the Chief Strategy Officer of Casepoint. Casepoint is an e-discovery cloud based provider that offers data-based intelligence and full-spectrum eDiscovery, including cloud collections, data processing, advanced analytics, artificial intelligence, along with review and customizable productions.

I first met David and was introduced to the product earlier this year at Legalweek and mentioned it in my post about that conference. As I discussed in that post, I found the Casepoint product to be intuitive and enables litigators to find documents and materials they need to take meaningful depositions, respond to discovery and prepare for trial. I was so impressed by what it could do, I remarked, after playing around with it, that I got the itch to return to litigation just to use the tool to prepare for a document intensive  deposition.


Continue Reading Casepoint:Three Truisms For Legal Tech

It was fourth and long for the 8th Circuit. It had previously ruled that North Dakota’s mandatory bar association rules passed constitutional scrutiny despite a First Amendment challenge by Arnold Fleck. But Fleck appealed that decision to the U. S. Supreme Court. SCOTUS directed the 8th Circuit to re-review its previous decision in light of the SCOTUS decision in Janus.

As previously discussed, Janus held that public sector unions could not, under state statute, deduct union fees from nonmember public employees unless those employees clearly and affirmatively waived their First Amendment freedom of association rights. Those rights include the ability to object to paying fees used for union activities that were political in nature.


Continue Reading Mandatory Bar Association Fees: The 8th Circuit Punts

Every year since 1995, Mary Meeker issues a comprehensive, exhaustive and, definitive internet and social media trends report. This Report underscores the most important statistics and technology trends on the internet. It focuses on internet usage, advertising trends, and other tech trends. Almost everyone in the tech and social media areas pays particular attention to Meeker’s findings and statistics. This year’s Report came out in June. Meeker, left Kleiner Perkins last fall after eight years at the VC firm and is now with Bond Cap LLC.

I recently listened to the Kennedy-Mighell podcast in which they discussed the Report and its findings, which caused me to wade through the 334 slides that compose Meeker’s observations and analysis. I found key metrics that should interest lawyers and particularly trial lawyers.


Continue Reading The Meeker Report: What’s Important to Lawyers

It is a tale

Told by an idiot, full of sound and fury

Signifying nothing.

Macbeth

About a week ago, I published a piece entitled Profession in Crisis, which summarized a recent ABA Report on the status of our profession offered and discussed at this year’s Annual Meeting in San Francisco. In that post, I focused on the Report’s statistics reflecting the lack of diversity in the profession, the lack of women in leadership positions and the alarming rate of suicide, depression and problem drinking within our profession that the Report revealed.

I also cited Daniel Rodriguez’ conclusion offered at the session in which the Report was discussed: young people are no longer interested in becoming lawyers. In my mind, the statistics in the Report and Dan’s conclusions were alarming and suggested a profession in crisis. (Particularly since so little progress has been made on all these fronts for so long).

Many of you read the post and commented favorably and even offered suggestions to make the post better. Some of you respectfully disagreed with some of my conclusions or offered other helpful commentaries. I thank you all who took the time to do that.

But apparently, the post and my conclusions didn’t sit well with at least one commentator who runs a well known and heavily marketed consulting service. This person somehow believed the best response to the statistics and my conclusions would be to hurl insults and resort to name-calling rather than respond meaningfully.

In a long, meandering rant, he called me a “massively clueless tech zealot” for suggesting that a high rate of suicide in the profession and the lack of progress with diversity and women in leadership is alarming

In a long meandering rant, he called me a “massively clueless tech zealot” for suggesting that a high rate of suicide in the profession and the lack of progress with diversity and women in leadership is alarming. (How being a clueless tech zealot has anything to do with a lack of diversity in our profession or the rampant depression from which we suffer is a bit beyond me). He labeled me a “boondoggler” and “bloviator” and likened me to the proverbial emperor with no clothes for speaking out.

He suggested that relying on data as opposed to common sense is misplaced. He opined that questions raised by another commentator about how things like the pervasiveness of google may be effecting our profession and whether and to what extent lawyers should know something about things like coding were “embarrassing.”

He even attacked a well known legal software provider for offering a well attended Conference with “lame” sessions and for not delivering useful information. The last time I attended this same conference, my commentator friend was there, looking for clients and snarfing up food and drink.

I won’t bother calling out the commentator or giving him any more credence or publicity than he deserves. But here, again, are the statistics from the ABA Report:

  • 85% of the profession is white
  • 80% of our federal judges are white
  • Less than 20% of law firm partners are women
  • 28% of lawyers report suffering from depression
  • 20% report suffering from severe anxiety
  • 10% report suicidal thoughts
  • 21% report problem drinking.

And the list goes on. Perhaps the commentator thinks this is not alarming or even relevant but I sure as hell do.

Let’s face it: no amount of name-calling or disagreement with my conclusions can change the numbers. No amount of shouting about my qualifications or lack thereof can change the data. No amount of trying to downplay the importance of the numbers by spouting about “common sense” can change the facts.

The real fact is for too long many in the profession have responded to diversity issues and mental health concerns by either ignoring the facts or denigrating those who speak out.

The real fact is for too long many in the profession have responded to diversity issues and mental health concerns by either ignoring the facts or denigrating those who speak out. For too long, we have poo-pooed legitimate concerns of women, people of color, and those suffering from mental health issues. For too long, we have tried to hide what data shows by appealing to common sense and intuition over analytics and science. It is just these kinds of reactions that got us into this mess to begin with.

It bears repeating: our profession is still 85% white, we have made almost no progress promoting women in law firm leadership roles and we suffer from depression and alchoholism in high levels. And we fail to serve over 80% of the population.

Those are the facts. No amount of mudslinging by middle-aged white men who have benefited from the lack of diversity can change them.

Those are the facts. No amount of mudslinging by middle-aged white men who have benefited from the lack of diversity can change them.

Name calling to obfuscate facts you don’t like or trying to bully those who say something you prefer not to be true to distract an audience seems to be a common strategy these days. But let’s not let it distract us in facing up to the realities the ABA statistics show. It’s too important to our future.

By the way,  I practiced law for 35 years. I know a bully when I see one.


Continue Reading The Legal Profession in 2019: Exclusion Or Delusion?