It a well-known phenomenon that unlike every other business and profession, lawyers avoid asking what their clients think of the services they have provided like the plaque. It’s almost like we fear the answer. And maybe we should.
Now, at least, thanks to Ari Kaplan, Relativity, and FTI, there are answers to questions about what clients want from lawyers and whether lawyers are providing it. And these answers are a little scary.
Continue Reading Want to Know What Your Clients Want? Ask Ari Kaplan