As commentators, we often focus on those who can’t afford lawyers and are thus deprived in a tangible way to access to justice. We often focus on the very sophisticated purchasers of legal services. Large companies, for example, with full in-house legal departments. We often don’t talk about those in the middle: individuals and small businesses who, from time to time, need and must purchase legal services.
These individuals and businesses can afford some level of legal assistance. But they lack the sophistication, knowledge, and financial resources of more significant purchasers. I call this group the Middle. It should come as no surprise that the perceptions of those in the Middle of lawyers and the legal service they get and pay for are pretty poor.