The standard advice used to be for lawyers to model their client service after Starbucks. Make the experience and service fantastic. But if the current state of Starbucks service (and that offered by many other businesses) post-Covid is any indication, that’s the worst model for lawyers. A better model: double down on customer service and experience.

I recently had the following exchange with Starbucks support:Continue Reading Lawyers: (Don’t) Be Like Starbucks